{"xsrfToken":"f215789665b82e6758aaddb80349d704494603cb_lout","branding":{"id":"1","key":"ssd","name":"Sellox Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#182952","headerLinkHoverBGColor":"#182952","headerBadgeColor":"#182952"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/524422c7-8de1-48e3-beb9-afe522d8a598/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzQ1ZTZkNC05NWFkLTQzNTgtYjc4ZS1hNzAyODNiNmI0ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUyNDQyMmM3LThkZTEtNDhlMy1iZWI5LWFmZTUyMmQ4YTU5OCI6WyJyZWFkIl19LCJleHAiOjE3NDQzNjc4MzAsIm5iZiI6MTc0NDM2NzIzMH0.cwjKYpMGY5ps-apXh7FsgFv3tgHSGpkLA8Mya_UodgM&client=9745e6d4-95ad-4358-b78e-a70283b6b4fe&mode=fit","logoId":"524422c7-8de1-48e3-beb9-afe522d8a598","isLogoAvailable":true,"helpCenterTitle":"Welcome to Sellox Service Desk","sharedPortalName":"Sellox Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to Sellox Service Desk","sharedPortalName":"Sellox Service Desk","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3b6285","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/87929b9c-3474-4ce8-93ae-fd4abdb8fcd7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzQ1ZTZkNC05NWFkLTQzNTgtYjc4ZS1hNzAyODNiNmI0ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg3OTI5YjljLTM0NzQtNGNlOC05M2FlLWZkNGFiZGI4ZmNkNyI6WyJyZWFkIl19LCJleHAiOjE3NDQzNjc4MzAsIm5iZiI6MTc0NDM2NzIzMH0.lCEL6TdyREZW41TgUhyzU4ox_ykQUWmF7SWbN84cNNg&client=9745e6d4-95ad-4358-b78e-a70283b6b4fe&height=300&mode=fit","bannerMediaApiFileId":"87929b9c-3474-4ce8-93ae-fd4abdb8fcd7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ssd","projectId":10400,"serviceDeskId":1,"name":"Sellox Service Desk","description":"<p>Welcome! You can raise a Sellox Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"139","name":"Suggest an improvement / new feature","descriptionHtml":"","callToAction":"Suggest an improvement / new feature","introHtml":"<p>Suggest upon a Sellox Product or Service</p>","icon":11509,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11509","groups":[30],"key":""},{"id":"134","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"<p>Something isn't working like expected.</p>","icon":11504,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11504","groups":[30],"key":""},{"id":"136","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Select this for any other support</p>","icon":11506,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[30],"key":""},{"id":"138","name":"Repair / Return form","descriptionHtml":"<p><b><ins>How to handle repairs.</ins></b></p>\n<ul>\n <li>An article can only be offered for repair if an RMA number has been requested.</li>\n <li>The created Sellox service-desk ticket number must be visibly displayed on the package and on any return receipts.<br> mentioned.</li>\n <li>RMA no. can be requested via our website www.sellox.nl, Direct to Sellox Service-desk, option: RMA form</li>\n <li>When reporting repair, please fill in all required fields.</li>\n <li>Print out the email received with service-desk ticket no. and attach it to the shipment.</li>\n <li>If it is for warranty, please attach a copy of the invoice/packing slip, for CyLock products a<br> print screen (CAW software) of the first commissioning date is also sufficient.</li>\n <li>All goods must be presented to SELLOX warehouse carriage paid.</li>\n <li>After receiving your repair, a quotation will be made, and sent for approval.</li>\n <li>Upon receipt of your approval of the quotation, the repair will be completed.</li>\n <li>The start/research costs will always be invoiced, minimum rate Euro 35,-- excl.</li>\n <li>When there is no reaction to the quotation within 4 weeks, your products will be returned to you after settlement of the research and<br> research and shipping costs will be returned to you.</li>\n <li>Returns without a return number will not be accepted \n <hr> <p>The goods to be returned must be sent to:<br> <b>SELLOX BV</b><br> <b>Attn: Warehouse / Return number = Ticket number</b><br> <b>Vieweg 4</b><br> <b>3832 RW Leusden</b></p>\n <hr> <p><font color=\"red\"><b><em>When submitting the form you automatically agree to the above terms and conditions.</em></b></font></p></li>\n</ul>","callToAction":"Repair / Return form","introHtml":"<p>Request repair for returning goods.</p>","icon":11508,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11508","groups":[30],"key":""},{"id":"135","name":"Software support","descriptionHtml":"","callToAction":"Software support","introHtml":"<p>We assist you with your software question.</p>","icon":11505,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11505","groups":[30],"key":""},{"id":"2","name":"Purchase request","descriptionHtml":"<p>Request new purchases such as hardware and software license</p>","callToAction":"Purchase request","introHtml":"<p>Request new purchases such as hardware and software license <span class=\"error\">[example]</span></p>","icon":10612,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[],"key":""},{"id":"62","name":"CyberAuditWeb (CAW)","descriptionHtml":"","callToAction":"CyberAuditWeb (CAW)","introHtml":"<p>Questions regarding the CyberAuditWeb software</p>","icon":11301,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11301","groups":[],"key":""},{"id":"115","name":"Email Requests","descriptionHtml":"","callToAction":"Email Requests","introHtml":"<p>Get assistance for hardware related problems and questions by Email</p>","icon":11300,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11300","groups":[],"key":""},{"id":"63","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"<p>Questions regarding keys, cylinders and communicators</p>","icon":11306,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11306","groups":[],"key":""},{"id":"61","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"<p>Questions regarding key cabinets and ID plugs</p>","icon":11306,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11306","groups":[],"key":""},{"id":"4","name":"Get Hardware Help","descriptionHtml":"","callToAction":"Get Hardware Help","introHtml":"<p>Get assistance for hardware related problems and questions</p>","icon":10630,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"<p>Get assistance for general IT problems and questions <span class=\"error\">[example]</span></p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions <span class=\"error\">[example]</span></p>","icon":10627,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""},{"id":"67","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Other questions regarding Ecos-Systems</p>","icon":11326,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11326","groups":[],"key":""},{"id":"64","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Other questions regarding Cyberlock</p>","icon":11326,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11326","groups":[],"key":""},{"id":"70","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"","icon":11327,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[],"key":""},{"id":"83","name":"Repair form\t","descriptionHtml":"","callToAction":"Repair form\t","introHtml":"<p>Request repair form for returning or repaired items.</p>","icon":11317,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11317","groups":[],"key":""},{"id":"66","name":"Webman","descriptionHtml":"","callToAction":"Webman","introHtml":"<p>Questions concerning the Webman Software</p>","icon":10632,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"Sellox Service Desk"}],"orderMapping":{"1":[4,1,2],"30":[134,135,136,138,139],"10":[66,61,67]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzQ1ZTZkNC05NWFkLTQzNTgtYjc4ZS1hNzAyODNiNmI0ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzNjg0MzAsIm5iZiI6MTc0NDM2NzIzMH0.IRJdByT0UqevbaYYU39-DeHdGIjTuxBX69wbJt_B53I","targetCollection":"upload-project-10400","endpointUrl":"https://api.media.atlassian.com","clientId":"9745e6d4-95ad-4358-b78e-a70283b6b4fe","tokenDurationInMins":20}},"reqCreate":{"id":138,"projectId":10400,"form":{"name":"Repair / Return form","descriptionHtml":"<p><b><ins>How to handle repairs.</ins></b></p>\n<ul>\n\t<li>An article can only be offered for repair if an RMA number has been requested.</li>\n\t<li>The created Sellox service-desk ticket number must be visibly displayed on the package and on any return receipts.<br/>\nmentioned.</li>\n\t<li>RMA no. can be requested via our website www.sellox.nl, Direct to Sellox Service-desk, option: RMA form</li>\n\t<li>When reporting repair, please fill in all required fields.</li>\n\t<li>Print out the email received with service-desk ticket no. and attach it to the shipment.</li>\n\t<li>If it is for warranty, please attach a copy of the invoice/packing slip, for CyLock products a<br/>\nprint screen (CAW software) of the first commissioning date is also sufficient.</li>\n\t<li>All goods must be presented to SELLOX warehouse carriage paid.</li>\n\t<li>After receiving your repair, a quotation will be made, and sent for approval.</li>\n\t<li>Upon receipt of your approval of the quotation, the repair will be completed.</li>\n\t<li>The start/research costs will always be invoiced, minimum rate Euro 35,-- excl.</li>\n\t<li>When there is no reaction to the quotation within 4 weeks, your products will be returned to you after settlement of the research and<br/>\nresearch and shipping costs will be returned to you.</li>\n\t<li>Returns without a return number will not be accepted\n<hr />\n<p>The goods to be returned must be sent to:<br/>\n<b>SELLOX BV</b><br/>\n<b>Attn: Warehouse / Return number = Ticket number</b><br/>\n<b>Vieweg 4</b><br/>\n<b>3832 RW Leusden</b></p>\n<hr />\n<p><font color=\"red\"><b><em>When submitting the form you automatically agree to the above terms and conditions.</em></b></font></p></li>\n</ul>\n","callToAction":"Repair / Return form","intro":"<p>Request repair for returning goods.</p>","instructions":"<p><b><ins>How to handle repairs.</ins></b></p>\n<ul>\n\t<li>An article can only be offered for repair if an RMA number has been requested.</li>\n\t<li>The created Sellox service-desk ticket number must be visibly displayed on the package and on any return receipts.<br/>\nmentioned.</li>\n\t<li>RMA no. can be requested via our website www.sellox.nl, Direct to Sellox Service-desk, option: RMA form</li>\n\t<li>When reporting repair, please fill in all required fields.</li>\n\t<li>Print out the email received with service-desk ticket no. and attach it to the shipment.</li>\n\t<li>If it is for warranty, please attach a copy of the invoice/packing slip, for CyLock products a<br/>\nprint screen (CAW software) of the first commissioning date is also sufficient.</li>\n\t<li>All goods must be presented to SELLOX warehouse carriage paid.</li>\n\t<li>After receiving your repair, a quotation will be made, and sent for approval.</li>\n\t<li>Upon receipt of your approval of the quotation, the repair will be completed.</li>\n\t<li>The start/research costs will always be invoiced, minimum rate Euro 35,-- excl.</li>\n\t<li>When there is no reaction to the quotation within 4 weeks, your products will be returned to you after settlement of the research and<br/>\nresearch and shipping costs will be returned to you.</li>\n\t<li>Returns without a return number will not be accepted\n<hr />\n<p>The goods to be returned must be sent to:<br/>\n<b>SELLOX BV</b><br/>\n<b>Attn: Warehouse / Return number = Ticket number</b><br/>\n<b>Vieweg 4</b><br/>\n<b>3832 RW Leusden</b></p>\n<hr />\n<p><font color=\"red\"><b><em>When submitting the form you automatically agree to the above terms and conditions.</em></b></font></p></li>\n</ul>\n","icon":11508,"iconUrl":"https://sx3832rw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11508","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11008","fieldConfigId":"11815","label":"Company name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11021","fieldConfigId":"11836","label":"Address","description":"Street name + house number, postal code + city","descriptionHtml":"<p>Street name + house number, postal code + city</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11072","fieldConfigId":"11970","label":"Return address","description":"Please select *Yes* when address is the same for returning the goods","descriptionHtml":"<p>Please select <b>Yes</b> when address is the same for returning the goods</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10327","label":"Yes","selected":false,"children":[]},{"value":"10328","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11078","fieldConfigId":"11980","label":"Retour adres","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11009","fieldConfigId":"11816","label":"Phone number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11026","fieldConfigId":"11842","label":"Warranty","description":"If warranty is claimed, please enclose the purchase invoice in the attachment box below.","descriptionHtml":"<p>If warranty is claimed, please enclose the purchase invoice in the attachment box below.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10201","label":"Garantie / Warranty","selected":false,"children":[]},{"value":"10202","label":"Geen garantie / No warranty","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11079","fieldConfigId":"11981","label":"Support contract","description":"Graag aangegeven indien je een support contract hebt afgesloten of niet","descriptionHtml":"<p>Graag aangegeven indien je een support contract hebt afgesloten of niet</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10329","label":"Ja, contract afgesloten","selected":false,"children":[]},{"value":"10330","label":"Nee, geen contract afgesloten","selected":false,"children":[]},{"value":"10331","label":"Weet ik niet","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Additional information that may contribute to the examination or repair of the goods to be sent.","descriptionHtml":"<p>Additional information that may contribute to the examination or repair of the goods to be sent.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Don't forget to add purchase invoice when warranty is claimed!","descriptionHtml":"<p>Don't forget to add purchase invoice when warranty is claimed!</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/138","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/138","calendarParams":{"firstDay":0,"date":"2025-04-11T12:27:10+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzQ1ZTZkNC05NWFkLTQzNTgtYjc4ZS1hNzAyODNiNmI0ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzNjg0MzAsIm5iZiI6MTc0NDM2NzIzMH0.IRJdByT0UqevbaYYU39-DeHdGIjTuxBX69wbJt_B53I","targetCollection":"upload-project-10400","endpointUrl":"https://api.media.atlassian.com","clientId":"9745e6d4-95ad-4358-b78e-a70283b6b4fe","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sx3832rw","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f215789665b82e6758aaddb80349d704494603cb_lout","baseUrl":"https://sx3832rw.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sx3832rw.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9745e6d4-95ad-4358-b78e-a70283b6b4fe","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3a276a39cd6f4ca0b31964efb53ac1c8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}