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Welcome! You can raise a Sellox Service Desk request from the options provided.
Repair / Return form
Request repair for returning goods.
How to handle repairs.
An article can only be offered for repair if an RMA number has been requested.
The created Sellox service-desk ticket number must be visibly displayed on the package and on any return receipts. mentioned.
RMA no. can be requested via our website www.sellox.nl, Direct to Sellox Service-desk, option: RMA form
When reporting repair, please fill in all required fields.
Print out the email received with service-desk ticket no. and attach it to the shipment.
If it is for warranty, please attach a copy of the invoice/packing slip, for CyLock products a print screen (CAW software) of the first commissioning date is also sufficient.
All goods must be presented to SELLOX warehouse carriage paid.
After receiving your repair, a quotation will be made, and sent for approval.
Upon receipt of your approval of the quotation, the repair will be completed.
The start/research costs will always be invoiced, minimum rate Euro 35,-- excl.
When there is no reaction to the quotation within 4 weeks, your products will be returned to you after settlement of the research and research and shipping costs will be returned to you.
Returns without a return number will not be accepted
The goods to be returned must be sent to: SELLOX BV Attn: Warehouse / Return number = Ticket number Vieweg 4 3832 RW Leusden
When submitting the form you automatically agree to the above terms and conditions.
Required fields are marked with an asterisk*
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